North London Homecare and Support in Essex has been rated ‘Outstanding’ following its second inspection by the CQC.
The service in Harlow provides personal care and support to people with a learning disability or autistic spectrum disorder, a mental health condition, a physical disability, sensory impairment, dementia, older people and younger adults living in their own homes.
It was given the top rating for being caring and well-led, an improvement on its 2016 inspection when it was rated ‘Good’ for all areas of inspection.
Service users and their relatives told inspectors that the registered manager, Leanne Wrathall, and care staff were “exceptionally caring” and that they were encouraged to live their lives as independently as possible while voicing their wishes and aspirations.
Lesbian, gay, bisexual and transgender people were encouraged to use the service, the CQC report noted, and they received personalised care that met their individualised needs.
Inspectors also praised the registered manager for creating “excellent” community links that benefited people by reducing isolation and loneliness.
Jemima Burnage, CQC head of Inspection for Adult Social Care in the central region, said: “Our inspection team was very impressed by the level of care and support offered by North London Homecare and Support Limited in Harlow.
“Staff developed highly positive and trusting relationships with people and their relatives and they were provided with equal and inclusive developmental opportunities to progress their careers with the provider.
“People and relatives told us staff provided safe care and inspectors found that people were protected from the risk of abuse, harm, poor care and neglect.
“Those using the service were also supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
North London Homecare and Support has a second office in Enfield, which was rated ‘Good’ overall during an inspection in November.