A domiciliary care provider based in Greater Manchester is celebrating after being rated ‘Outstanding’ by the Care Quality Commission (CQC).
Future Directions, which provides personal care to people living with a learning disability, autism, dementia and acquired brain injury in the North West, described the achievement as “remarkable” after the CQC highlighted a lack of quality services for people with complex needs in its recent State of Care report.
The report stated that although inspectors have seen “much good and some outstanding care”, they are seeing “too many mental health and learning disabilities services” being looked after by people who “lack the skills, training, experience or clinical support to care for people with complex needs”.
Future Directions said it is “bucking this trend” by providing an outstanding, values-driven service to the people it supports.
Paula Braynion, managing director of Future Directions added: “I am delighted that we have received the ‘Outstanding’ rating. I know it means so much to our teams and the people we support to have this recognition. For me, the most important recognition from the CQC inspection was the fact that CQC could see and evidence how our values were being lived out and making a real difference to people’s lives.”
The service was rated ‘Outstanding’ for being responsive and well-led, and ‘Good’ for being safe, caring and effective.
Inspectors praised Future Directions for putting its five values of ‘putting people first, being transparent, going the extra mile, being creative and being adaptable’ into practice.
“Without exception everyone we spoke with was full of praise for the service and its staff,” the report said.
“Future Directions provided people with an exceptionally personalized service which met their support needs, preferences and wishes and which helped them live full and meaningful lives.”
Alan Jefferson, chair of Future Directions said: “This is a tremendous achievement. Less than 4% of the services in the country are judged “Outstanding”. It is also generally thought to be easier for a service that provides care in a single location to achieve this high level of success.
“For an organisation that provides care in as many places as we do in Future Directions is a truly amazing achievement. We and the members of the Future Directions Board are delighted.”