A domiciliary care business based in the North West has been recognised and approved by Wigan council as an Ethical Home Care Provider.
Stocks Hall Homecare & Nursing Services, based in Atherton near Wigan, received the ‘Bronze Award’ at a presentation event that celebrated the commitment of local providers delivering quality, personalised care at home.
Working in collaboration with Helen Sanderson Associates, a health and social care consultancy service, Wigan Council developed the Ethical Homecare Partnership 18 months ago and has been working with 10 providers to deliver an improved model of care at home.
Stocks Hall Homecare said it was proud to be invited to be part of the partnership, sharing a commitment to meet the needs and aspirations of local people enabling them to live happy, fulfilled lives in their own home and communities.
Speaking and collecting the award on behalf of Stocks Hall Homecare Team, senior carer, Lucy Griffiths said: “Stocks Hall Homecare team have been privileged to part of this partnership journey, working together with other providers and supporting each other rather than being in competition – this is collaborative working at its best and all for the benefits of people accessing care in our local community.
Most of the ethical partners are based locally and are now focusing on personalised care – shifting away from traditional time and task approach, with no 15 minute calls.
All providers are required to pay carers a minimum of the national living wage independent of age, a mileage allowance, allow for travel time, extensive use of substantive contracts and invest in career development, as well as additional offers such as free flu jabs, bicycles, and specialist training programmes.
The partners are also working to ensure that people are selected on values and behaviours which demonstrate kind and compassionate care.
To be recognised as an Ethical Provider, businesses must complete a self-assessment tool developed by Wigan Council called ‘Progress for Providers’ and meet certain criteria, such as treating clients with dignity and respect; supporting individuals to remain as independent as possible; and helping staff to be clear about their key responsibilities.
This can then be used to develop an action plan to improve services and work towards ‘excellent practice’ and achieve Bronze, Silver and Gold awards.
“We are delighted to be presented with the Bronze Award celebrating our commitment to delivering outstanding homecare services in the Wigan Borough. We will continue our journey working collaboratively with the partnership to achieve the Silver Award and ultimately, Gold. We are very proud to be making a difference in our community,” said Griffiths.