A Nottinghamshire home care provider is celebrating after being rated ‘Outstanding’ by the Care Quality Commission.
SJW The Wright Care, based in Worksop, was given the top rating for being caring, responsive and well-led – an improvement on its last inspection when it was rated ‘Good’ for all areas of inspection.
Inspectors said in their report that the management team and staff were “outstanding at caring” and this was evident in the “whole ethos of the organisation”.
The provider was praised for being “flexible” in meeting people’s rapidly changing needs to ensure they remained in their own homes.
Care plans were “superbly written”, inspectors added, and ensured people received care and support “exactly as they wished”.
Rob Assall-Marsden, CQC Head of Inspection for Adult Social Care in the central region, said: “Our inspection team was very impressed by the level of care and support offered by SJW The Wright Care in Worksop.
“People received high quality person-centred care from staff who knew them exceptionally well.
“We received numerous accounts of how staff had gone above and beyond while caring for people. The service ensured people’s families were supported too and feedback from them was very moving.
“The service had developed excellent relationships with a wide range of community partners from the fire service to local charities and they played a very active role in ensuring older people were a valued part of their community.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”