Care management software provider OnCare has discovered that it’s scheduling, reporting, and alert tools have helped two of its home care customers improve their CQC ratings during recent inspections, with the watchdog making specific reference to the digital system being used.
During inspections in November, Leicester-based Grace Integrated Care went from ‘Requires Improvement’ to Good, and Laurel Leaf Support based in Oxfordshire improved from ‘Good’ to ‘Outstanding’.
In the case of Grace Integrated Care, the CQC inspection report made specific reference to how OnCare’s digital system provides access to people’s care plans and requires staff to record the care they have provided, including a note about the client’s well-being.
The report went onto say that electronic records can be accessed immediately by the registered person and registered provider using the sytem. It also means they would be alerted if staff did not arrive at the person’s home to deliver care.
“This would enable the registered manager to act by ensuring the wellbeing of the member of staff and updating the person receiving care of any delays,” the report added.
In the case of Laurel Leaf Support, the inspection report noted that the provider’s recent introduction of the electronic system allowed the team to monitor support delivered to people centrally, from the office.
“This was a significant investment and enabled relatives, where appropriate, to access the live records of the person’s progress and well-being status. The registered manager explained this transparent approach provided additional peace of mind but also acted as another pair of eyes to ensure the service provided met people’s needs,” the report said.
Other OnCare customers have reported how the system has helped to ensure client data is kept secure, back office processes are made more efficient and clients and care workers are kept happier.
Another user -Sussex Empowered Living – has estimated that OnCare “saves on average 15-20 minutes per visit.”