The team at Caremark’s Plymouth office are celebrating after receiving an ‘Outstanding’ rating from the CQC.
The service was rated ‘Outstanding’ for being caring and well-led, an improvement on the last inspection in September 2016, when it was rated ‘Good’ across all areas of inspection.
During the latest inspection, the regulator said it received “overwhelmingly positive feedback” on how staff were supportive and “went the extra mile to get care just right” for people.
One client said: “All the staff are exceptional; the care they give is second to none. They are of the highest standard. I feel totally safe and cherished in their care.”
Care workers were commended for continually going above and beyond for the 200 local clients who receive their care. In particular, the inspector acknowledged two specific cases of exceptional support.
The first instance saw one care worker helping a client plan a funeral for a loved one, when there was no one else for the client to turn to. The second example was when a care worker fostered a client’s pet until they were well enough to resume caring for it on their own.
Former engineer Graham Livingston launched Caremark Plymouth with wife, Alison, a qualified Occupational Therapist, in October 2012.
The couple made the decision to start an in-home care company in the hope of making a positive impact for vulnerable people living locally.
Their registered care manager, Karen Holmes, joined the team in 2014 with over 20 years’ experience in the social care sector.
Commenting on the ‘Outstanding’ rating, Graham said: “This result is a real testament to their dedication to providing a great quality of care to vulnerable people living in the area. I’d particularly like to thank my care manager, Karen, for all that she has done to continually go above and beyond to ensure our team feel supported. Nothing is ever too much trouble for her and her dedication to our clients is so admirable. I’m so pleased to celebrate with her, the office staff and our care workers.
“It’s a wonderful feeling to come to work every day and be surrounded by people who are so committed to providing outstanding care in the community. Our care workers do incredible things, every day, so they truly deserve the recognition for their continued dedication to providing quality care. Improving the lives of our clients each day brings a huge sense of wellbeing. I think it’s important to take a step back once in a while to recognise our achievements and this rating from CQC is one of those chances.”