People aged 55 and over are least likely to believe care standards have improved since the beginning of the COVID-19 pandemic, a new study from the Care Quality Commission and Healthwatch England has revealed.
The research, conducted as part of the Because We All Care campaign, focused on over-55s because they are the demographic most likely to have experience of care services – whether for themselves or for parents and other relatives.
The research revealed that only 14% of over-55s thought care has improved since March, compared to 29% of adults younger than 55.
Having more experience of care, over 55s are also significantly less likely to think that it is acceptable for health and social care providers to offer a lower standard of care due to the impact of coronavirus.
Similarly, 74% think a decline in care standards is unacceptable whether due to the coronavirus or not, compared to 47% of 18-34-year-olds.
Sue Howard, CQC deputy chief inspector of adult social care, said: “At the Care Quality Commission, we are listening to voices of older people and are committed to seeing improvement in care for everyone. By giving us feedback you can help us achieve this, both for your own care and for others.
“Hearing from people about their care is a vital part of our inspection work and contributes to driving improvements in standards of care.
“Everyone can play a part in improving care by directly giving feedback to services, or by sharing information and experiences with us so that we can take action when we find poor care.
“Where risks or inadequate care have been reported to us we have taken action and where we have seen good practice, we will continue to share this. Feedback really makes a difference.”
The Because We All Care campaign, which was launched in July runs extensively on social media, aims to help services identify and address quality issues and support people by encouraging them to share feedback on their experiences of health and social care services in England.