UK home care group Prestige Nursing + Care has received an overall ‘Outstanding’ Care Quality Commission (CQC) rating for its Plymouth branch.
The branch in Crownhill, Plymouth was rated ‘Outstanding’ for the way the service is led, and for the level of care it provides.
During the inspection in January, inspectors praised an ‘exceptionally caring’ service and staff who ‘went ‘above and beyond’ just providing for clients’ care and support needs.
The CQC report said: “Everyone we spoke with, without exception, told us that the care and service provided by staff and management at Prestige Nursing Plymouth was outstanding.”
The links with the local community and local businesses was also highlighted, and the registered manager, Emma Bonney, was singled out for praise for her open culture and commitment to constantly make improvements to the care the branch provides.
Prestige Nursing + Care Plymouth has 63 members and six branch staff. Its services include supporting people who require companionship and minimal support through to caring for people with complex health needs.
The branch also supplies experienced care and nursing staff to homecare clients, care homes, specialist respite centres, day centres, GP surgeries, learning disability homes and day centres, residential schools and occupational health establishments.
The service received ‘Good’ ratings for its safety, effectiveness, and responsiveness by the CQC.
Jonathan Bruce, managing director at Prestige Nursing + Care, said: “There are very few services in the UK that receive an outstanding rating. This rating is testament to the teams outstanding work, including their focus on delivering exceptional care and going beyond what is expected. This is a very proud day for Prestige Nursing + Care.”
Emma Bonney,branch manager at Prestige Nursing + Care Plymouth, added: “This rating is built on the success of previous ‘good’ ratings that we’ve received in the past. Fantastic team work has undoubtedly been the key factor in receiving such an outstanding rating. The community team has also played a huge part and it’s great to receive such terrific formal recognition.”