Right at Home has announced that a quarter of its inspected offices in England have now been rated ‘Outstanding’ by the Care Quality Commission (CQC).
The provider’s Basingstoke branch became the 10th office in the network to receive the top accolade during an inspection in November.
Right at Home said the milestone means that 25% of its offices are now rated ‘Outstanding’ and that it’s now one step closer to achieving its mission to become the UK’s most trusted home care brand.
Right at Home UK CEO Ken Deary (pictured) said: “As a network, we are absolutely committed to being recognised as the most trusted homecare brand in the UK. This is achieved by providing the highest quality care, the same type of care we would want for one of our own family members.
“Right at Home was actually borne out of a desire to help other families find high quality care, something which I struggled with personally when looking for homecare for an immediate family member.
“With a network of like-minded individuals who are equally as passionate about bringing an exceptional standard of care to their local communities, collectively we are laser-focused on achieving our mission.”
To further bolster its quality and compliance team, Right at Home welcomed Quality and Compliance Manager Tracy James to its national office support team on September 1.
James has held various roles in the care sector since the early 1990s.
Speaking on her appointment, she said: “I am very excited to now be part of the Right at Home team. With the reputation and standing that Right at Home enjoys, I see this as both a great opportunity for me, and also a privilege to be part of the journey, to be the outstanding provider of choice for homecare in the UK.
“I am looking forward to supporting franchisees to navigate our ever evolving sector, as regulations change and ways to deliver support continue to adapt with exciting technology advances.”