Radfield Home Care creates digital support system for growing franchise network

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Award winning domiciliary care provider Radfield Home Care has launched a new digital franchise management system for all franchise communication, support and documentation.

The Radfield Internal User System, named Radius, is designed to help franchise partners seek the most from their franchisor’s support systems, network with their peers and access the latest critical documentation.

It is also designed to enable Radfield’s compliance and regulation team to ensure franchise partners are alerted to the latest Care Quality Commission updates – taking the pain of keeping abreast of regulatory updates away from franchise partners.

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Franchisor Dr Hannah MacKechnie oversaw the implementation of Radius and paid close attention to its functionality and usability to ensure franchise partners could easily adapt to the new system and benefit from what it has to offer.

She said: “As the Radfield franchise network continues to grow, we are committed to developing the franchise offering to ensure we continue to provide leading support and guidance to our partners at all stages of the business lifecycle. The new Radius system is a huge step to help us achieve this.

“Franchise partners will feel the impact of Radius before they even start their initial training at the very beginning of their Radfield journey. The system provides new franchise partners with a clear journey, that adapts to their progression, learning and status; providing them with clear tasks to guide them from signing their franchise agreement to providing care to their first clients.

“Beyond this introductory pathway for new franchise partners, Radius hosts various communication channels to liaise with national office team members and other franchises; training modules for ongoing franchise partner development; support tickets to submit and track queries, suggestions and ideas; as well as all critical documents, policies, procedures and updates. It will become the central hub for franchise partners Radfield Home Care journey.”

Radfield Home Care was announced as the winner of the British Franchise Association’s Emerging Franchisor of the Year 2019 in July.

Specialising in private care at-home services for the UK’s ageing population, Radfield was selected by the judges due to its demonstrable franchise support systems, ethical business model and community involvement – beating numerous other franchise brands to the accolade.

Tags : digitaldigital solutionsfranchise management systemRadfield Home Caretechnology
Sarah Clarke

The author Sarah Clarke

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