Radfield Home Care has delivered its biannual franchise forum entirely online, allowing its partners to come together and discover new ways to improve outcomes.
From feedback sessions and breakaway group discussions, to five-year planning, Radfield’s franchise partners experienced a franchise forum focused on a ‘Pathway to Outstanding’.
Radfield co-founder and franchisor Dr Hannah Mackechnie said: “It goes without saying, 2020 has been a challenging year. This does not mean that the support we provide to franchise partners has to be impacted though, even if that support has traditionally depended on face-to-face contact.
“Our franchise forums are the centre of our annual support calendar. They are so valuable not just for the innovations announced and motivation achieved, but enabling franchise partners to form relationships and share ideas is invaluable. We believe a big benefit of joining a franchise is not only the support we offer, but also the power of the network and peer-to-peer support, so we were adamant our franchise forum would still go ahead this year.”
The franchise forum was centred on the network’s focus to increase Outstanding CQC ratings. External presenter, the Care Improvement Associate, discussed the requirements and actions needed to achieve an Outstanding inspection, while Care Compliance & Operations Manager Sue Waldron outlined the franchisor’s support systems to drive these changes.
As an emerging franchisor with an ever-growing national network, the day was also focused on the organisation’s five-year plan, including the refocused mission, vision and values.
With Covid-19 being a key topic through recent months, the event was also an opportunity to reflect on achievements during this time. Key highlights include 100% of care staff in the network saying they felt able to deliver care safely during the pandemic and a 91% increase in network turnover.