A rapid response service based in Colchester has been rated ‘Outstanding’ by the Care Quality Commission after preventing more than 2,000 of prolonged and unnecessary hospital admissions.
Inspectors have praised Swan Care Support for its “innovative” approach to care, noting that without the support of staff, many service users would have remained in hospital despite there being no medical need for them to be there.
The rapid response service, which registered with the CQC in November 2018, was rated Outstanding for being responsive and well-led. This was its first inspection.
Since April 2019, it has enabled 1,753 people to be safely discharged from hospital and prevented 382 people being admitted to hospital unnecessarily.
The CQC said the service, operated by Swan Housing Association, had worked in collaboration with local commissioning groups and hospitals to establish “various pathways of care” aimed at preventing prolonged or unnecessary hospital admissions by supporting people to remain living independently in their own homes.
For example, a ‘Night Owl’ service had been established to support people who had been discharged from hospital with overnight care.
“This service not only enabled people to be more independent and cared for in their own home but also alleviated pressure on hospital resources,” inspectors said in their report.
Inspectors also highlighted the high level of training that Swan staff receive, such as specialist training in areas including management of spinal braces.
Staff have become ‘champions’ in areas of interest to them, such as dementia and end-of-life care, and in turn, share best practice with other team members and care partners.
Swans’ end-of-life care and support also received recognition for going “above and beyond” to ensure that people and their families receive the best possible care at this time.
Commenting on the achievement, Sandra Fawcett, executive director of operations for Swan Housing Association, said: “I am exceptionally proud of this CQC ‘Outstanding’ achievement for our Care & Support Team, which is a credit to our dedicated team of staff in Essex for the work they do every day in sometimes difficult situations.
“We regularly receive feedback from clients and their families about the kindness and consideration shown by our Swan teams. This report formalises the difference that their ‘going the extra mile’ makes to our clients every day.
“We are committed to keep improving this critical service, which prevents people from being admitted to hospital as well as allows patients to be released from hospital early – to enable our customers to be able to stay in the comfort of their own home wherever possible.”