Rebecca O’Keefe has been instrumental in developing and implementing the Gold Standard Framework into Bluebird Care South Tyneside – the first home care company in the UK to be awarded this certification.
The framework, awarded for the provider’s palliative care service, ensures customers’ needs are identified early.
All customers have an advanced care plan – customers are supported to live well, patients are enabled to pass away in their preferred location, families are fully supported, and compassionate, dignity-enhancing care is always provided.
Thanks to Rebecca, 96% of customers who are receiving Bluebird Care South Tyneside’s palliative care service have passed away in their chosen place.
What’s more, Bluebird Care South Tyneside has been asked to develop and co-collaborate on an Outcome and Impact Assessment Tool with the NHS.