Business software provider The Access Group has highlighted how higher service rates benefit care staff and service users.
Speaking at the Residential & Home Care Show at ExCeL London, Steve Sawyer, Director of Health and Social Care, also revealed how shorter visits hit provision of state funded care.
Data from United Kingdom Home Care Association (UKHCA) highlighted that an employer typically incurred 20 minutes of travel costs for three 15 minute state funded visits, adding 44% to the cost of a care worker’s pay.
Data from the ADASS Budget Survey also revealed that while the number of people affected by services handing back their contracts rose to 3,583 in 2018 from 2,413 in 2017, the number of people being affected by services ceasing trading fell from 7,366 in 2017 to 4,588 in 2018. Inadequate fees were identified as the highest risk to state funded services.
Steve demonstrated how state funded home care providers were posting losses across the board when including operating costs.
He added: “Although it might seem common sense, the data shows that care providers that invoice the local authority more for state-funded care pass this benefit onto their carers, seemingly resulting in longer staff retention, more experienced staff with greater continuity, leading to longer retention of clients with that service and ultimately a better CQC rating; in other words a fairer rate for care services leads to a more sustainable care provider and better quality care for the service user.”
Steve demonstrated how outstanding providers bill more and pay more and have longer staff retention whether in the state-funded or private sector.