Respectful Care appoints client relationship managers to enhance customer support

Client relationship managers

Respectful Care, a domiciliary care provider in the East Midlands, has appointed three new client relationship managers following restructure of its Mansfield branch.

The new managers will act as designated points of contact for customers, with the aim of maintaining and enhancing the provision of high-quality care.

Stepping into the newly created positions, Eloise King, Jade Pepper and Lisa Caudwell will offer support to clients at every stage of their Respectful Care journey.

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The new recruits will work directly with customers to assess their needs, develop tailored care plans, schedule visits and problem solve.

Respectful Care hopes that, by adopting a one-point-of-call process, each customer will feel better supported and encouraged to provide feedback to improve service. 

Keeley Riley, registered care manager at Respectful Care Mansfield, said: “We continually strive to be the very best we can for both our staff and clients. Recently, that has meant restructuring the team to offer better support to everyone. Our new Client Relationship Manager role comes shortly after appointing a new Welfare Liaison and Mental Health First Aider, following a difficult time for care workers. I am thankful to Eloise, Jade and Lisa for allowing us to utilise their qualities and skillset to further enhance our person-centred, tailored care service. 

“We have already had some invaluable feedback that affirms this structure will form strong relationships between our Client Relationship Managers, clients, and significant others. We are proud to evolve and tailor our service to the needs and wishes of our clients, who remain our utmost and wholehearted priority.”

Caption: (L-R) Eloise King, Lisa Caudwell and Jade Pepper.

Tags : client relationship managersnew appointmentRecruitmentRespectful Care
Sarah Clarke

The author Sarah Clarke