Respectful Care, a domiciliary care provider based in the East Midlands, has expanded its client relationship management team by more than double, in order to enhance customer support.
Focused on maintaining and enhancing the provision of high-quality care, Respectful Care’s client relationship managers act as designated points of contact for customers, assisting at every stage of their journey.
The recruits, Branka Balantic, and Grace, Bev and Adam Clements, join Respectful Care’s existing support team of three, bringing the total number of client relationship managers to seven.
Working directly with customers, the managers will assess each customer’s needs, develop tailored care plans, schedule visits and problem solve.
Respectful Care hopes that, by adopting a one-point-of-call process, each customer will feel better supported and encouraged to provide feedback to improve service.
Keeley Riley, registered care manager at Respectful Care, said: “We continually strive to improve for both our staff and clients. Recently, that meant restructuring the team to offer better support to everyone and creating new roles, including Welfare Liaison and Mental Health First Aiders and client relationship managers.
“Together with our existing client relationship managers, Eloise, Jade and Lisa, the superhero team will help further enhance our person-centred, tailored care service by forming relationships with their clients and significant others.
“We are proud to evolve and tailor our service to the needs and wishes of our clients, who remain our utmost and wholehearted priority.”
Respectful Care said it is currently recruiting and has experienced record-breaking growth after taking on 52 new carers during October.