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Right at Home boss pays tribute to staff after best franchise award win

Right at Home

Right at Home is celebrating after winning its fourth Best Franchise Award.

The awards, which took place virtually last week, recognise the leading franchise groups across all business sectors and are a highlight of the UK franchising calendar.

Right at Home, which has more than 65 locations across the UK, was named a finalist after achieving standout results in the 2020/21 Franchise Satisfaction Benchmarking Survey, run by award organisers WorkBuzz. 

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The survey is completed by thousands of franchise owners, allowing them to anonymously score their franchisor on everything from training and support to shared goals and how the experience of being a franchisee compares with their expectations. 

In the survey, Right at Home achieved an overall 92% satisfaction score whilst its senior leadership team scored an impressive 98%.

From its survey results, Right at Home was named a Five Star Franchise for the eighth year running; the only UK care franchise to achieve this. It then went on to be judged on performance and leadership, as a finalist in the Best Franchise Awards.

Right at Home was also a finalist in the 2020 bfa HSBC Franchise Awards.

Commenting on the win, Right at Home CEO, Ken Deary, paid homage to the business’ network of caregivers. 

He said: “I am incredibly proud of our very special network and the tremendous efforts they have gone to during the pandemic. 

“To be announced as a winner at the Best Franchise Awards and a finalist in November’s British Franchise Awards – two key awards in the franchising calendar – is a great testament to the outstanding work of our network and how now, more than ever, they are truly living and breathing Right at Home’s motto of making a difference every day.

“Thank you to every single franchise owner, all of our staff across the network, the team at national office and of course, our exceptional caregivers who are out on the front line during these challenging times.

“These achievements are a real team effort and it is a true reflection of the power of collaboration, as we work together to keep our clients safe at home whilst supporting our NHS.” 

Caption: Members of the national office team, including Ken Deary (bottom centre) and COO Lucy Campbell (top centre), plus franchise owner Scott MacRae (bottom right).

Sarah Clarke

The author Sarah Clarke

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