Right at Home’s Nottingham branch has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC).
The achievement means that the service is now the eighth office in the Right at Home network to achieve the top rating within the last 15 months.
Right at Home Nottingham, which supports adults with disabilities, older people and people living with dementia in their own homes, was praised for its “caring team” who treated clients with “dignity and respect”.
“Staff showed empathy when supporting people who were coming to terms with changes in their health and mobility,” said Rob Assall-Marsden, CQC head of inspection for Adult Social Care in the central region.
“We heard about one person who found the prospect of needing carers daunting, but staff worked hard to help them retain independence and boost their self-esteem.”
The inspector explained that staff worked hard to find out what mattered to people and they reflected on this in their care plans.
“One person was visited five times by staff to find out about their life history and interests,” he said.
“The service adopted this diligent approach as helping people engage with good memories has a positive impact on their health and wellbeing.”
Managers were also praised for “setting the right priorities for staff” and providing “exceptional training”.
“Staff told us they worked for this service because of its commitment to putting people at the heart of their care,” said Assall-Marsden.
Christopher Tansley, managing director of Right at Home Nottingham, said receiving the rating was an emotional moment for the team.
“Building the right team has been critical in our recent achievement and everyone has played their part here at Right at Home Nottingham,” he said.
“It was very emotional when we received the report knowing that our commitment and dedication to quality had now been recognised by the CQC. Personalised home support is an integral part of our trusted health service in the UK and our clients deserve nothing less.
“We will continue to focus on developing as a group and welcome others who perhaps want a more rewarding career to join team Outstanding.”