Right at Home Enfield has become the first home care provider in the London borough to be rated ‘Outstanding’ by the Care Quality Commission.
The company, established in December 2018, was given the top rating for being responsive and well-led during its first inspection.
The regulator praised the service for its response to COVID-19 and supporting people to develop and maintain relationships to avoid social isolation.
“We were told of many occasions where management went above and beyond to help people maintain links to the community,” the report said.
“The managing director volunteered to take people out for walks during their free time. This was not charged for and the managing director told us they wanted to ensure people were able to maintain their wellbeing and the service placed great emphasis on quality and client experience. We saw several pictures of people outside, smiling and giving a thumbs up.”
Staff members also went above and beyond to help clients and their relatives celebrate special occasions during lockdown, according to inspectors.
“We saw photos of one person being taken out for a special dinner. The person was living with dementia and had mentioned to staff how they had no memories of celebrating their birthday other than through photos,” the report explained.
“Staff planned a surprise dinner and took the person out to celebrate with them.”
The inspection report also praised Right at Home Enfield for placing people at the heart of their own care and promoted care and support that was open, inclusive and empowered people to have choice and control.
“This was evident throughout our inspection,” the CQC said. “The registered manager and managing director were very hands on in the running of the service. All people and relatives using the service knew who they were, and we received exceptionally positive feedback about them.”
Commenting on the achievement, Krish Nair, owner of Right at Home Enfield said: “I’m absolutely thrilled with our CQC inspection report, especially when getting an Outstanding on the first inspection is a rare accomplishment in the healthcare industry and very hard to achieve.
“This is a great testament to the work we do. We are passionate about developing care and support that meets the individual needs of our clients and I’m delighted that this has been highlighted within this inspection. Our care givers are our most important asset and I am grateful for all of their efforts in making a difference to the lives of our clients.”
He added: “We are now looking to grow our team to 50 CareGivers, to support Enfield residents who need our services, be this privately, through Enfield Council or the NHS pathways.”