Right at Home franchise goes from Good to Outstanding after ‘difficult’ two years

RaH_Mid Hamps

Right at Home Mid Hampshire is celebrating after receiving its first overall Outstanding rating from the Care Quality Commission (CQC).

The service achieved the top rating for being caring and responsive following an inspection in October, an improvement on its last inspection in 2019, when it was rated ‘Outstanding’ for being caring and ‘Good’ for all other key lines of enquiry.

One of the key strengths of the franchise, highlighted by the CQC, was its approach to person-centred care.

Story continues below

The report said: “The caring culture within the organisation continued to be embedded at every level. All of the staff we spoke with understood the importance of providing people with care that was compassionate and kind, developing positive relationships and displayed a genuine desire to enhance people’s wellbeing and make a difference to their lives. 

“For example, one care worker told us: ‘I have time to find out about their lives and what is important to them and seeing them potentially at their most vulnerable and being able to improve their quality of life either physically, mentally or emotionally, knowing what I do is helping and supporting them, makes a difference and it’s especially important with Clients who have dementia’.”

After speaking with clients and caregivers, the CQC inspector also praised the bond that caregivers had built with their clients.

The report continued: “There was a strong emphasis on providing people with the best continuity of care possible which enabled staff to develop close bonds with people. Staff went out of their way to support people in a way that met their individual needs and preferences and helped them to overcome barriers, regain skills and confidence all of which had made a positive difference to their lives.” 

Commenting on the achievement, Right at Home Mid Hampshire franchise owner, Nick Turner, said: “This is an exceptional result for us, as the service was assessed following a very difficult two pandemic years for staff and clients alike.

“Our staff benefit from outstanding training, pay and conditions, and the possibility of a career path, and our clients benefit from their compassion and skills. I feel that we are all very lucky, and we are constantly expanding our superb team.”

Tags : Best practiceoutstandingRight at Home
Sarah Clarke

The author Sarah Clarke