Right at Home Portsmouth has been rated overall Outstanding following an inspection by the CQC.
The glowing report was issued to the homecare company following its latest CQC inspection, which was published in April.
The report said: “Relatives told us how impressed they were by their regular small teams of carers and how they always knew who to expect and that they have never had a carer they did not know. Relatives expressed how this had had a hugely positive impact on their lives.”
The CQC inspector noted the exceptionally positive care and support clients said they received and their comments on the significant impact that this had on both clients’ lives and those of their family members.
One client’s family member said: “They are a lifesaver for me. I get respite time that is really important,” with another commenting: “They have such a positive impact on our lives.”
Care givers were also complimentary about the support they were provided with, with one commenting: “They are great, very caring and supportive. They will always make sure that we are ok and have what we need to do our jobs.” Another said: “It is the little personal things. I got a personal letter with really positive feedback.”
Joe Morgan, owner of Right at Home Portsmouth, said: “I’m absolutely thrilled with our CQC report. We are passionate about developing care and support that meets the individual needs of our clients and I’m delighted that this has been highlighted within this inspection. Our care givers are our most important asset and I am grateful for all of their efforts in making a difference to the lives of our clients.”
Last month, the provider was also named a 5* employer for a second consecutive year by independent researcher WorkBuzz, following its annual CareGiver Satisfaction Survey.