A Salford home care provider has been placed into special measures after CQC inspectors uncovered a catalogue of errors with the service, including failures to carry out DBS checks.
Angels @ Home was directed to improve its service to at least ‘Good’ in relation to being safe, effective, caring, responsive and well-led, after being rated as ‘Requires Improvement’ during its last inspection in February 2018.
But the provider failed to achieve this and the quality of care people received had “significantly deteriorated” at the time of the latest inspection in November, inspectors said, and the company has now been rated ‘Inadequate’.
Inspectors found that the culture of the service was “poor”, with carers not meeting people’s care needs.
Staff were late to care visits and didn’t stay with people for the required duration of time, while some carers cut 30 minute calls down to two minutes.
The registered manager, Anita Johnson, lacked oversight and was implicit in what was occurring at the service, the CQC report notes.
She was responsible for devising the staff rotas, which had the same staff member scheduled to visit four different people at the same time.
Inspectors also found that Angels @ Home’s recruitment policy had not been adhered to and safe recruitment procedures were not followed, with staff identified as working independently with people in their own home prior to their DBS check being received.
There were also employees working at the service who had not competed a care qualification.
Other carers were alleged to be falsifying documentation and recording that two carers had attended a visit. Service users were then being charged as if two carers had attended.
Angels @ Home will be kept under review and, if the CQC has not already taken immediate action to propose to cancel the provider’s registration of the service, it will be inspected again within six months.