In December last year Sandra Auld was tasked by MD Lynn Laughland to analyse the quality-driven procedures right across the business, so HRM Homecare had the highest standard of excellence that could be achieved.
Every part of the business was examined in fine detail, from audits to health and safety. She oversaw a complete culture change that saw every member of staff contribute to improving the quality of the business.
Sandra’s vision was realised through focusing on how care is delivered, staff benefits and training, and providing the right infrastructure – especially digital, including an app for staff to provide easier access to rotas.
Also, during the height of the pandemic, HRM Homecare Service began working towards attaining the world’s most recognised quality management standard, ISO 9001: 2015.
Staff achieved the certification in November after being independently verified and accredited by national accreditation body UKAS.