Second five star CQC rating for ‘exceptional’ home care provider

Westmorland Homecare staff outside the new office at Grange-over-Sands

A South Lakeland home care provider is celebrating after gaining the highest rating possible from the Care Quality Commission, for a second time running.

Kendal-based Westmorland Homecare has been given an ‘Outstanding’ rating in all five areas of inspection, an accolade achieved by just one in 10 home care providers registered with the CQC in England.

This is the second time the provider has achieved this feat, having received the perfect score following its first inspection in November 2018.

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The latest CQC report said service users experienced “very positive outcomes” because they were supported by staff who were “exceedingly well trained” and “exceptionally skilled”.

The reported added: “There was a truly holistic approach to assessing, planning and delivering care. People’s care was planned and delivered in line with best practice. The provider used creative and innovative means to support people to maintain a balanced diet and to drink enough to maintain good health.”

Inspectors went onto note that staff valued the people they cared for and routinely “went the extra mile” to enhance people’s lives.

Westmorland Homecare was founded in 2017 by Dr Josh Macaulay, a former A&E doctor, and Dr Chris Moss, a former anaesthetist.

 “We are delighted with the CQC report,” said Dr Macauley, who paid special tribute to the company’s staff: “They work tremendously hard and they really care and want to do the best possible job that they can.

“For the work they do to be externally and officially verified as outstanding in every area is a great accolade for them.

“The CQC inspected the service between February and June this year. They visited our office, spoke to people who use the services, to professionals who work with us – such as district nurses, GPs and the hospitals – and to our staff.”

As well as the Kendal branch, Westmorland Homecare also has an office in the Fylde coast and Wyre district, and a new satellite office in Grange-over-Sands.

And Dr Macaulay said plans were “well advanced” to expand into a new area.

“Our ambition is to be the very best care provider it is possible to be and by a having well-resourced, well-staffed organisation embedded within the community we can deliver the absolutely best service possible,” he said last month.

 “We want to be able to expand our social clubs into areas like Grange-over-Sands and help the local community and be part of it, which is why it is so important to have chairs and feet on the ground.

“We expect the number of staff we employ to grow because there is a huge demand in that area for our services.”

Tags : Best practiceoutstandingWestmorland Homecare
Sarah Clarke

The author Sarah Clarke

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