Home Instead Senior Care’s Oldham & Saddleworth branch has achieved an ‘Outstanding’ rating by the Care Quality Commission (CQC) for the second time.
Located in Greater Manchester, husband and wife team Mick and Jenny Sheehan run the business, which provides care for older people so they can continue living in their own homes.
CQC inspectors spoke to clients, relatives of clients and Home Instead team members before producing their recent report, which states “everyone we talked to, without exception, spoke very highly of the service, its staff and how it was managed”.
Home Instead was praised throughout the report for helping older people to live independently. One carer told inspectors: “It’s about the little things, making sure they feel safe, having everything close to hand and making sure it’s how they want to do things – I like them to lead the way.”
Home Instead’s care workers told inspectors that they were ‘matched’ with the client they supported and this helped them develop “genuine friendships”.
Connections between clients and their carers are cited throughout the report. One client is quoted as saying: “They couldn’t have matched me up with a better person. She’s a gem. You’ve no idea how nervous I was in contemplating having this type of service but the moment we met, we both knew it was just right.”
Of the double ‘Outstanding’ accreditation, director Mick Sheehan said: “Jenny and I have always known that our team was outstanding but to have that confirmed and now reconfirmed by independent inspectors means an awful lot.
“We all do this because we genuinely care. When we hire someone, the question we ask ourselves is would we trust them to care for our own parents? When we find those special people that we trust, we train and support them to really take the time to care with compassion.
“For me the standout comment of the report came from a client who told inspectors ‘It’s a very personal service and it seems to be more than just a job to them’. That sums up everything about Home Instead.”