A home care provider based in Cheltenham, Gloucestershire has been rated ‘Outstanding’ for a second time following an inspection by the CQC.
Saracen Care Services was given the top rating for being caring, responsive and well-led – an improvement on its 2016 inspection when it was rated ‘Outstanding’ for being caring and well-led.
The company provides personal care and support for people a learning disabilities, physical disabilities or mental health needs in their own homes or shared accommodation.
Commenting on the achievement, co-owner and registered manager Julia Everard said: “We are thrilled to have maintained our Outstanding rating, and achieved an additional outstanding in the Responsive criteria since our last inspection.
“The entire Saracen team work tirelessly and continue to amaze me by coming up with new innovations and ideas to ensure our services are safe and to the highest quality; the best thing is that everyone is so proud to be working at Saracen Care and that means the world to me.”
Inspectors praised staff for being well attuned to people’s speech, body language and unique signs, which helped them understand people’s views.
They also helped people to make sense of information when difficult decisions needed to be made, the report said.
In one instance, two people had to make life changing decisions about medical treatment. Staff had gathered all the information they needed to help them make an informed choice, including easy-read leaflets about their medicines and side-effects, and worked with health care professionals to provide assurances through every stage of the process and to protect their human rights, inspectors noted.
The CQC said the service has also developed a number of creative communication tools, including pictures, video care plans, training videos and an accessible newsletter to strengthen people’s involvement in expressing their views and driving their own care.
Rebecca Bauers, CQC head of Inspection for Adult Social Care in the South, said: “It is great to congratulate Saracen Care Services Ltd on achieving yet another Outstanding rating for their care.
“People were receiving exceptional care with services being developed and tailored to their needs and at the same time promoting independence.
“Staff spent time getting to know people to build meaningful and valued relationships with them. People were treated with compassion and kindness.
“It was clear throughout the inspection, that the staff took pride in their work and went the extra mile for the people they supported. Not only have they kept to a level of excellence but they have taken our report to heart and tried to explore what else they could do to improve the care they offer their clients. I would like to congratulate the service on attaining an overall rating of Outstanding again.”