Second ‘Outstanding’ rating for Lancashire home care service

Castle Supported Living

Caption: Castle Supported Living at last year’s Ribble Valley Business Awards.

A home care provider based in Clitheroe, Lancashire, has been rated ‘Outstanding’ by CQC inspectors for a second time.

Castle Supported Living, which is specialised in providing flexible support to people with learning disabilities living in the Ribble Valley, was given the top rating at its first inspection in April 2016.

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And at the latest inspection in December last year, the service maintained its rating of ‘Outstanding’ for the areas that cover effective, caring, responsive and well-led. The service was rated ‘Good’ for being safe.

CQC head of Inspection for Adult Social Care in the North West Helena Dennett said: “At the inspection it was clear to us that the people being supported were enabled to live fulfilling lives and not restricted by their care needs. This was due to staff being passionate about providing high quality care and helping people to enjoy an active and rewarding lifestyle.

“Inspectors found there was a high consistency in the delivery of care and support because staff took the time to get to know the people, and their care needs, really well which meant they could deliver excellent person-centred care. People and staff were also matched based on similar interests and hobbies, further enhancing the caring relationships that had been developed.

“Everyone we spoke to was extremely positive about the service being provided, the professionalism of staff and their leadership. It is an excellent example of maintaining high standards of person-centred care. Congratulations to everyone involved.”

Tags : Best practiceCastle Supported LivingCQCoutstanding
Sarah Clarke

The author Sarah Clarke

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