Wellbeing Teams, a self-managed domiciliary care service based in Greater Manchester and Oxfordshire, has been rated ‘Outstanding’ by the Care Quality Commission in its first inspection.
The service was founded in 2016 by Helen Sanderson, former CEO of health consultancy HSA, with the aim of radically changing the way home care is delivered.
It works on self-management principles, meaning small, local teams of wellbeing workers perform many of the tasks relating to staff support, reviews and quality assurance checks normally performed by the registered manager.
At the time of inspection, in January 2019, Wellbeing Teams were supporting 75 people in Wigan and Abingdon, and the service was in the process of launching in Thurrock, Essex.
In a glowing report, CQC inspectors said the service put service users at the heart of organising and planning care, so that the best outcomes for people were achieved.
Secure, innovative technology was used and embraced by the service to ensure clear and prompt communication between people supported, their relatives and wellbeing workers, inspectors said.
“This provided immediate reassurance, to all involved in a person’s care, how the person was on any given day and that they were safe,” the report noted.
Service users were also actively encouraged to maintain relationships with friends and remain active members of their wider local community.
The service signposted people to events being run by other organisations and where a person’s interests were not being met, the service tried to arrange activities that would interest the person and link the person with a wellbeing worker who shared the same interest.
Wellbeing Teams was rated ‘Outstanding’ for three inspection areas – caring, responsive and well-led – and ‘Good’ for being safe and effective.
Expressing her delight, Sanderson said the report proves that self-management can be ‘Outstanding’ for well-led.
Congratulating the service on Twitter, the National Association for Care and Support Workers (NACAS) said Wellbeing Teams’ work is a “great example” that care workers are highly skilled and “should not be micromanaged”.
“Let’s have more of them and let’s not commission care by the hour,” the organisation said.