Social care software provider lands six-year contract with Hampshire County Council


Hampshire County Council has signed a six-year deal with Advanced, a social care software provider, to help speed up its digital transformation strategy.

Following a competitive process, the council chose Advanced to supply its CareDirector, a cloud-based case management solution, to support the effective and efficient management of adult social care in the county.

Graham Allen, director of Adults’ Health and Care at Hampshire County Council, said: “This new solution will enable our multi-disciplinary teams to collaborate more than ever before, streamlining processes and simplifying activities, reducing the time colleagues currently spend on case recording and enable them to spend more time delivering and focusing on the best outcomes for our more vulnerable residents.

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“It will also facilitate mobile and flexible working which, given the current crisis, is incredibly important.”

CareDirector is specifically designed for social care organisations and was recently re-designed to put the user at its core. It includes a customisation layer, which allows customers to make changes to the application locally. This reduces the cost of ownership and future proofs the technology.

CareDirector’s open architecture means it can also be integrated with other health partners across social care, mental health and the community.

The solution’s mobile enables home-working and works both on and offline, helping staff to manage caseloads and complete tasks as though they were in the office.

In addition, a series of portals allow clients and their families can access their profile instantly and securely.

“CareDirector is a fantastic case management solution for social care organisations, which is why we brought it into the Advanced family after acquiring CareWorks last year,” said Ric Thompson, Managing Director – Health & Care, at Advanced.

“The solution will support Hampshire County Council to improve the efficiency of its working practices, giving more time back to those who use its services. It’s fit-for-purpose and, with built-in flexibility, will accommodate future change. We are really looking forward to working with the authority to implement the solution ready for summer 2021.”

The new deal with Advanced is one key component in Hampshire County Council’s wider digital transformation agenda designed to support the efficient delivery of essential services to over 1.3 million residents.

Click here to find out how Hampshire County Council used technology to respond to the COVID-19 pandemic.

Tags : AdvanceCareDirectorhampshire county councilsoftware
Sarah Clarke

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