Global study reveals how telecare is saving councils millions in social care costs and aiding independent living


New research has revealed how potentially life-saving technology is helping older people stay independent at home for longer – delaying a move to a care home by nearly nine months and enabling local authorities to redeploy millions in social care funding.

The data shows that in one instance, telecare helped a council in England save more than £13 million in social care costs in one year.

The results are released as the social care sector continues to come under unprecedented pressure during the COVID-19 outbreak, with health and social care services in the UK and overseas rapidly adapting to support vulnerable people living alone.

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Involving three separate studies, the independent research includes analysis by health economists and academic researchers in York and Barcelona.

It considers the benefits of proactive, reactive, and personalised use of technology to support people in their own homes, in the UK and Spain.

Commissioned by telecare provider Tunstall Healthcare as part of a new White Paper, the study is the first independently evaluated, international research of its kind.

It is the first time the socio-economic value of telecare has been studied in this way – and features analysis of Lancashire County Council’s emergency response telecare programme – one of the largest of its kind in the UK.

It found that with the Lancashire Telecare Service, £4,500 per person per annum was avoided in home care and other social care costs.

Based on the 6,000 service user numbers at the time, which has since doubled, this equated to £13.3 million per annum.

In Spain, older people offered proactive and personalised technology were able to stay independent at home for on average 8.6 months (262 days) longer, before having to move to a care home facility, equating to a potential cost avoidance of £5,900 per person.

Proactive and personalised telecare also reduced pressure on emergency services. Emergency calls for help were reduced by 54% and ambulance mobilisations by 36%. There were 256,000 service users in Spain at the time of the study (which has since increased to 320,000).

Proactive telecare service users reported feeling significantly safer (96%) and more self-sufficient (78%) – with 98% feeling it gave peace of mind to their family, including family members caring for them.

Researchers compared older people receiving telecare with similar groups not offered the technology as part of their care. Technology included home emergency alarms; automatic fall detectors; smoke, heat and carbon monoxide sensors; movement detectors; and key safes. Devices were linked to monitoring centres and operators who helped ensure people received the care and support they needed.

Zillah Moore, marketing director for the UK & Ireland at Tunstall, said: “Until now there has been lack of independent analysis on the impact telecare is having on health and social care systems – and this is the first time the socio-economic value has been studied in this way. It proves the benefits that can be realised, and that when technology is deployed in a person-centred way, it can create a more sustainable and resilient health and care system.”

Health economist Nick Hex of the York Health Economics Consortium, who studied Lancashire’s Telecare service, said: “We are now doing further analysis to find out whether telecare makes a difference in the use of NHS resources, for example visits to A&E and admission and readmission to hospital.” 

Tags : telecareTunstall
Sarah Clarke

The author Sarah Clarke

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