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Swindon home care provider maintains Outstanding CQC rating

First City Nursing Outstanding staff (l-r) Samip Gurung, Ruth Ndungu and Sonya Brewer

First City Nursing Services, a community care provider based in Swindon, is celebrating maintaining its ‘Outstanding’ rating from the Care Quality Commission.

The business was awarded the top rating for being ‘responsive’ and ‘well led’ during an inspection in September.

The CQC hailed First City for ensuring people were supported to have “maximum choice and control” of their lives and actively promoting people’s independence, improving their wellbeing and reducing social isolation.

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First City delivers a provider contract for Swindon, co-ordinating care for the whole community, and is responsible for working with the Swindon Borough Council, the NHS and other community support organisations to ensure people are supported. 

The CQC was particularly impressed with how First City had worked with partners despite the huge challenges faced across the town as a result of the pandemic.

Stephen Trowbridge MBE, managing director of First City Nursing Services said: “This rating is excellent news, not just for us and our wonderful team who have worked so hard to achieve this, even with the ongoing challenges with Covid and workforce pressures.

“It’s true to say that the pandemic has made all of our lives harder over the last two years. However, this Outstanding rating is testament to the endurance, strength, resilience and determination of our team. But this team, as many others in the same position as us across Swindon and further afield, desperately need more people to sustain it and provide quality care to our communities, with an ever increase demand for services.” 

Tags : Best practiceFirst City Nursing Servicesoutstanding
Sarah Clarke

The author Sarah Clarke