The agency, which offers care and support for 70 clients in Worcestershire, was established by a mother-and-daughter team in 2013.
The achievement puts the Suffolk-based company in a category with less than 3% of live-in care providers in England.
Best practice
Housing 21 has already exceeded its strategic goal of 5% of its extra care services having an Outstanding rating by March 2021.
The service, which cares for people a learning disabilities, physical disabilities or mental health needs, was given the top rating for being responsive, caring and well-led.
CQC found the service was exceptional at promoting people’s independence so they could continue to enjoy their lives.
Gillian and Adam Holden, who operate AStar Homecare Services, were praised by inspectors for promoting a high-quality, personalised and caring business.
Quality levels in adult social care improved slightly in 2018/19 but people continue to struggle to access care, the CQC has revealed.
The Home Instead branch was praised by the Care Quality Commission for its innovative approach to care and recruitment.
CQC inspectors praised the Somerset business for going “over and above what was expected of a community care provider.”
CQC praised the service for providing “exceptionally good” palliative and end-of-life care and emotional support.