CQC

The CQC hopes the focus groups will provide an opportunity to explore some of the good practices in provider and inspector relationships.

The report described how management culture “promoted an exceptional person-centred service which was open, inclusive and empowering”.

All of its 32 services, including home care, care homes and learning disabilities services have been rated Good or Outstanding by the CQC.

Care workers were commended by the CQC for continually going above and beyond for their clients.

The CQC report noted that there was a particularly strong emphasis on the improvement of staff training.

Inspectors found five breaches of regulations in relation to safe care, mental capacity, and good governance.

The service was rated 'Outstanding' in four out of five areas, including well-led, previously rated 'Requires Improvement'.

The service was praised by the CQC for being professional, compassionate and innovative.