Local Government and Social Care Ombudsman News

Self-funders ‘underrepresented’ in social care complaints system

Compliance Regulation by Sarah Clarke on September 17, 2020

A new report states that only 430 of 3,073 complaints and enquiries made this year were from people who arranged their care privately.

Social care Ombudsman resumes online complaints services

Compliance Regulation by Sarah Clarke on June 29, 2020

The Ombudsman said it will resume all existing casework and taking on new complaints through its website from today.

Ombudsman suspends complaints service amidst coronavirus outbreak

Compliance Regulation by Sarah Clarke on March 31, 2020

For the first time in its history, the Ombudsman will not be asking councils or care providers to answer enquiries on new or existing cases.

Woman with autism left without proper care after no review for five years, watchdog finds

Compliance Regulation by Sarah Clarke on November 7, 2019

The Ombudsman also found Salford City Council has not carried out any autism awareness training for staff.

Fewer than one in five councils have a separate social care appeals process

Intelligence Studies by Sarah Clarke on October 16, 2019

Independent Age said the only option many people have is to make a complaint – a process that can be slow, stressful and leave them living with inadequate care.

Attempts to ‘ration resources’ sparks rise in upheld social care complaints

Compliance Intelligence Regulation Studies by Sarah Clarke on September 19, 2019

The Ombudsman investigated a greater proportion of complaints than in previous years – finding fault in 66% of cases, up 23% on 2010.

Councils ‘making it impossible’ to learn from social care complaints

Compliance Regulation by Sarah Clarke on August 28, 2019

Councils focus on reporting the number of social care complaints they receive rather than identifying why complaints were made.

Care provider gains ‘Good’ rating after Ombudsman investigation

Compliance Regulation by Sarah Clarke on August 27, 2019

The provider has improved its services to achieve a 'Good' rating after an investigation found it failed to meet fundamental standards.

Ombudsman report details complaints about council-led social care services

Intelligence Studies by Sarah Clarke on August 1, 2019

Interactive map details which councils were complained about the most when it comes to adult social care.

Councils reminded of proper process for supporting vulnerable people after dispute

Compliance Regulation by Sarah Clarke on June 18, 2019

An ombudsman found a council at fault for excluding a couple’s support worker from support review meetings and for halting their care.

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