An ombudsman found a council at fault for excluding a couple’s support worker from support review meetings and for halting their care.
Interactive map details which councils were complained about the most when it comes to adult social care.
Local Government and Social Care Ombudsman
The Local Government and Social Care Ombudsman found the council at fault for failing to assess the woman’s needs when she left hospital.
The Local Government and Social Care Ombudsman found that Wirral Council cut short care calls despite the man’s needs not being met safely.
The council failed to carry out proper care assessments and reviews, the investigation found.
The guide gives real-life examples of the common complaints the organisation observes – and offers ways to avoid the pitfalls.
The elderly woman died after care workers in Reading did not follow emergency procedures.
The woman, who had previously had a stroke, received burns to her leg measuring between seven and 12.5 centimetres in length.
According to the Ombudsman, the care provider failed to act appropriately when dealing with a complaint.