The Ombudsman also found Salford City Council has not carried out any autism awareness training for staff.
For the first time in its history, the Ombudsman will not be asking councils or care providers to answer enquiries on new or existing cases.
Local Government and Social Care Ombudsman
Independent Age said the only option many people have is to make a complaint – a process that can be slow, stressful and leave them living with inadequate care.
The Ombudsman investigated a greater proportion of complaints than in previous years – finding fault in 66% of cases, up 23% on 2010.
Councils focus on reporting the number of social care complaints they receive rather than identifying why complaints were made.
The provider has improved its services to achieve a 'Good' rating after an investigation found it failed to meet fundamental standards.
Interactive map details which councils were complained about the most when it comes to adult social care.
An ombudsman found a council at fault for excluding a couple’s support worker from support review meetings and for halting their care.
The Local Government and Social Care Ombudsman found the council at fault for failing to assess the woman’s needs when she left hospital.
The Local Government and Social Care Ombudsman found that Wirral Council cut short care calls despite the man’s needs not being met safely.
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