A supplier of smart home technologies has created a new opportunity for home care providers to increase their revenue and enhance their service.
Secure hopes to work in partnership with care providers to sell its range of home care solutions, launched under the name of Beanbag Care last year, direct to the consumer.
This will allow providers to complement their domiciliary care service with 24/7 monitoring.
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Through 24/7 connectivity, home care businesses can identify and predict challenges and emergencies, such as falls, in real time, allowing for a better service and more effective, targeted use of people and resources.
It also allows providers to identify when people might need to increase their care packages.
Paul Botsford, head of Assisted Living Technology at Secure, says: “What struck us when launching Beanbag Care was that care providers who are really struggling financially at the moment need to enhance their service, so anything they can do to reduce costs and anything they can do to improve quality.
“Our system enables them to do that, but our new business proposal means that we effectively provide them with a 24/7 monitoring service – we provide all the technology, all the comms, and all the technical and clinical support – they don’t have to worry about that, and they can offer that to their service users.
“So whereas at the moment they are maybe just offering domiciliary care, by the hour, they can complement that now by offering some 24/7 monitoring for when they are not in the building.”
Beanbag Care uses sensors to monitor movement during normal daily activities and can identify changes in behavior, such as sleep patterns. The system then informs family and care providers about exceptional changes in a service user’s life, so that a response can be provided quickly if needed.
“What we didn’t want to do is overload a care provider with a lot of data, so we’ve got a simple portal where you can have ready-made reports and then you get alerts by exception. So only if there’s an issue will it alert,” explains Botsford.
The system can also detect when a person has fallen over and sends an audible and written message to the service user’s tablet to tell them that help is on its way. They have the option to cancel this if they have not hurt themselves.
“If there’s an issue and they don’t respond, it goes automatically to the automated responder without going through any call centre,” says Botsford.
“We have two automated responders who will get an automated text message and if it doesn’t get a response from them it will go to the contact centre, and that can be our contact centre, or we can work with local authorities.”
Beanbag Care has also launched an app that collects information about a carer’s attendance, tasks completed and care quality feedback.
Botford explains: “We systematically capture the feedback from both the family and the service user and that’s done via the tablet and can be done after a visit.
“That sets us apart from other suppliers at the moment because a lot of people are just tracking arrival times and task completion, but the real area where you can improve is when you know whether someone was satisfied with the quality of the care they received.
“Exception reporting will then highlight back to the manager who were their best performing carers and who were your poorest performing carers, and that can help with the training.”
Secure will host series of free webinars aimed at helping providers navigate the rapidly evolving world of home care innovation.
The ‘Talking Care: The Business’ webinars will include an expert line-up of speakers covering a range of topics, including how technology is set to impact on the industry, and how new solutions can now be deployed in partnership with Secure.
Click here for more details.