Caption: William Flint, owner of Exeter, East Devon & Exmouth Bluebird Care (far right) with members of the Bluebird Care team.
Three Devon home care providers have been rated ‘Outstanding’ by the independent regulator of health and social care services in England.
Bluebird Care Exmouth, Bluebird Care Exeter and Bluebird Care East Devon received an overall rating of ‘Outstanding’ from the Care Quality Commission (CQC), putting them in the top 1% of home care providers nationally.
The rating was awarded to Bluebird Care Exmouth following an inspection in September 2018. Bluebird Care Exeter’s inspection took place in June 2018 and Bluebird Care East Devon’s in May 2018.
All three providers were rated ‘Outstanding’ in four out of five areas of the CQC’s inspection framework – effective service, caring service, responsive service and a well-led service – and ‘Good’ for safe.
Will and Sara Flint, directors of all three franchises, said: “We are so proud to be recognised by the CQC for providing some of the best home care in the South West. The ‘Outstanding’ services that all franchises offer is down to the commitment and hard work of three fantastic teams of staff, who go above and beyond to meet the needs of individuals across Devon.
“Bluebird Care Exmouth, Bluebird Care Exeter and Bluebird Care East Devon have now received a brilliant reward for the level of care and compassion that they are dedicated to offering. We look forward to continuing to support the teams as they go from strength to strength.”
Bluebird Care Exmouth provides personal care and support to 26 people with a variety of needs, including physical disabilities, learning disabilities and dementia, in their own homes.
The CQC’s report noted that staff members at Bluebird Care Exmouth are “exceptionally caring and compassionate” and that the provider has a “strong, visible person-centred culture”.
Inspectors were particularly impressed with the provider’s ‘Talk Care’ campaign, in which staff recorded conversations with health and social care professionals. The CQC said that it promoted “a conversation about care that was positive, informative, open-minded and inclusive.”
Bluebird Care Exeter offers personal care to 100 older adults and younger disabled adults in Exeter and surrounding areas. Its CQC report showed that the service had “embraced the possibilities of using technology in innovative ways to improve the quality of people’s care and to enable them to stay living at home for longer.” This included an electronic care record system and the exploration of using sensor technology to assist families to monitor a relative’s wellbeing.
The report also noted that relatives spoke highly of the Bluebird Care staff, describing them “as exceptionally caring and compassionate.”
At Bluebird Care East Devon, personal care is provided to about 42 older adults and younger disabled adults in Honiton, Ottery St Mary, Sidmouth, Seaton and surrounding areas.
Inspectors commended the service for working in partnership with local health and social care providers.
This included participating in a pilot project to discharge patients from hospital and get them home as soon as possible, and working with a GP to identify new ways to support staff members.
The report also said: “People received a consistently high standard of care because the service used evidence of what works best to continually review and improve their practice.”
Paul Tarsey, chairman of Bluebird Care, said: “This is fantastic news. All three teams should be immensely proud of themselves. The report is testament to the high level of care they always deliver.
“We are particularly pleased to see the person-centred culture of Bluebird Care highlighted and praised throughout all three reports. Our staff are dedicated to finding new ways of offering quality care through comprehensive training and innovation.”