Two home care providers based in Bradford, West Yorkshire have been rated as ‘requires improvement’ by the CQC.
Yorkshire Care at Home and Care2Care Yorkshire received the ratings during inspections in November and December.
For Yorkshire Care at Home, this was the first inspection since the provider registered in January 2018.
The CQC report said that safe recruitment procedures “were not consistently followed” as the required checks “were not always completed” by new staff before they started work.
Overall, medicines were managed in a safe and appropriate way although some improvements were needed to the medicine care planning process, the report said.
Inspectors found that systems were in place to assess, monitor and improve the service although some of these needed to be more robust.
Three breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 were also identified by inspectors and the staff turnover was found to be “too high”.
However, Yorkshire Care at Home was rated ‘good’ for being ‘caring’, with people saying staff were kind and treated them well.
“A service improvement plan was in place and the management team were committed to continuous improvement of the service,” the report said.
Yorkshire Care at Home declined to comment when contacted by Home Care Insight.
For Care2Care, this was the second time it was rated as ‘requires improvement’ by the CQC since its last inspection in August 2017.
During the latest inspection in November, the CQC found some improvements. However, the service was still in breach of regulations relating to safe care and treatment, good governance and staff training.
The report said that risks to people’s health and safety were not always assessed to help protect people from harm and inspectors found that medicines were not always managed in a safe or proper way.
Safe recruitment procedures were followed to help ensure staff were of suitable character to work with vulnerable people, the report notes. However, staff did not always receive appropriate training.
Like Yorkshire Care at Home, Care2Care was rated ‘good’ for being ‘caring’, with inspectors noting that people were treated with “respect and compassion” and that the registered manager was “approachable and supportive”.
A complaints procedure was in place at the time of inspection, which enabled people to raise any concerns or complaints about the care, or support they received.
However, the service did not always record complaints in a consistent way, inspectors found, and quality monitoring systems were not always working as well as they should be.
“Some of the concerns we found at our inspection should have been identified through a robust system of checks,” the CQC said.
Care2Care was not immediately available for comment.