UK first for Home Instead as London branch gets third Outstanding rating

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Home Instead Wimbledon and Kingston has become the first home care provider in the country to receive three consecutive CQC ‘Outstanding’ ratings.

The franchise has maintained its rating from its last inspection in 2018, achieving ‘Outstanding’ for being effective, responsive and well-led.

In its report, the CQC said Home Instead Wimbledon and Kingston’s clients were “exceptionally well-supported”, with staff and managers empowering people to be involved in their care and to express their individual needs.

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The report added that leadership and governance of the service ensured high quality care, while staff felt “motivated and proud to work for the provider”.

The CQC also praised Home Instead Wimbledon and Kingston’s initiatives that keep clients engaged, healthy and connected to others. Initiatives such as virtual ‘love to move’ sessions that keep people active, memory cafes, supper clubs and singing sessions were all highlighted as having positive outcomes for clients.

Clare Jeffries, owner of Home Instead Wimbledon and Kingston, said: “It’s an absolute honour to achieve landmark success as a home care provider and get CQC outstanding for the third time.

“Our team of caregivers have certainly been put through their paces amidst the pandemic, but their dedication and hard work has meant that they have done a fantastic job keeping elderly and vulnerable people in the area safe. I want to thank each one of them for contributing to our wonderful achievement.”

Home Instead Wimbledon and Kingston was inspected virtually as part of a pilot which is looking into new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the pandemic.

The inspection considered the key questions of safe and well-led, for which the service was rated ‘Good’ and ‘Outstanding’ respectively.

Only parts of the effective, caring and responsive key questions were considered, and therefore the ratings for these key questions are those awarded at the last inspection.

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Sarah Clarke

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