Unregistered home care provider that caused “significant harm” to service user ordered to pay £18k

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A home care agency has been ordered to pay more than £18,000 after providing personal care without being registered with the Care Quality Commission (CQC) and causing “significant harm” to a service user. 

Motiv8ed Support, based in Stockport, appeared before Manchester Magistrates’ Court on November 12 having pleaded guilty to carrying out regulated activity without CQC registration at a previous hearing.   

The company was fined £15,000 and ordered to pay £3,000 prosecution costs and a £170 victim surcharge following the case brought by the CQC. 

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The court heard that Stockport Metropolitan Borough Council discovered the offence in 2018 and informed the CQC.

The regulator then warned Motiv8ed Support that providing personal care without registration was a criminal offence but, despite this, the company continued to operate for a further five months.

In total, the service carried out personal care unregistered, to at least three people, for almost a year.  

In doing so the company exposed service users to the risk of harm and was a “significant cause of harm” to one of them, the court heard.

The care delivered to one person was so poor it contributed to the person becoming reclusive and suffering anxiety attacks. 

Joyce Frederick, CQC’s deputy chief inspector for registration, said: “The impact that poor care had on one person using Motiv8ed Support Limited’s service, and the risk the company put others at, is deeply upsetting. 

“This is why providers of personal care must register with CQC. Under section 10 of the Health and Social Care Act 2008, it is a criminal offence not to register a service proving personal care to people.  

“When services like Motiv8ed Support Limited fail to register with us it means we are unable to check that care being provided meets the standards people should be able to expect and that people are safe. This is why it is vital providers of services ensure they are registered with CQC before delivering care.”  

Motiv8ed Support Limited is no longer in operation. 

Frederick added: “Owners of care services can face up to 12-months imprisonment and/or an unlimited fine if they provide a service without registration. Where we find services that are not registered, we will take legal action, such as that taken against Motiv8ed Support Limited.  

“We hope that this serves as a warning to other providers of personal care that they must make sure they are appropriately registered with CQC before they carry out their service or care to people.”  

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Sarah Clarke

The author Sarah Clarke

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