York home care service improves from good to outstanding

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The Care Quality Commission has rated the care being provided by New York Care Limited, in York, to be outstanding after an inspection in September this year.

The service is a franchise of Home Instead Senior Care and provides personal care for people in their own homes who live with a learning or physical disability or dementia. At the time of the inspection, there were 58 people using the service regulated by CQC.

The service New York Care Limited t/a Home Instead Senior Care was rated outstanding overall and for caring and well-led services, and good for safe, effective and responsive services.

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Debbie Westhead, deputy chief inspector of adult social care, said: “Our latest inspection found the provider was strongly promoting a caring environment, and we received and saw many examples of how staff were empowered to develop caring relationships with the people they supported.

“These relationships were further developed through staff showing real empathy and being considerate of people’s emotions towards care.”

The CQC found that New York’s staff worked to ensure people were as independent as possible but safe.

The provider had also appointed a trained ‘scam champion’ to help educate and protect people from being taken advantage of in daily life.

Plus, the service even worked with a local school, helping a child deliver a project on dementia to raise awareness about the condition at an early age.

Westhead said: “The caring ethos ran throughout the service. People being cared for were involved in their care decisions and were matched to carers on personal preference and interests; further promoting the caring relationships that developed.

“The caring nature extended to the staff themselves too, the provider arranged for staff to have access to accommodation so they could enjoy breaks from work which supported their wellbeing.”

The provider had also created a publication promoting information about community services, such as free transport to access shopping trips and free counselling services, supporting people to be active in the community and avoiding social isolation.


Tags : CQCInspectionNew York Careoutstanding
Carly Hacon

The author Carly Hacon

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