A home care service in Yorkshire has gone ‘Good’ to ‘Inadequate’ in under two years.
Jays Homecare in Wakefield, which cares for older adults and younger disabled adults in Wakefield and Leeds, was rated ‘Inadequate’ in December, having been rated ‘Good’ in following its previous inspection in January 2016.
Inspectors said they found “significant issues” with medication, such as inaccurate records and contradictory information for staff, based on out-of-date guidance.
They noted in their report that the registered manager, who only attended the inspection on the second day due to being based in London, could not identify best practice guidance when asked.
The CQC said: “Complaints were not recorded properly and therefore the provider could not evidence appropriate action had been taken. The registered manager was also the manager of a London branch and this meant they had little involvement with the Wakefield branch. This was evidenced by a lack of quality assurance systems in place and limited oversight.”
Inspectors also found that staff did not recognise what might be abuse, and then concerns, which were shared, were not always investigated or reported appropriately to the local authority.
People were generally happy with the service and it was rated ‘Good’ for caring, but the CQC found a number of concerns with safeguarding processes and systems.
The provider was therefore rated ‘Inadequate’ for being safe, effective and well-led, and ‘Requires Improvement’ for being responsive.
Jays Homecare in Wakefield has now been placed into special measures.
